Your security is our priority. We've recently seen an increase in fraudulent calls and text messages to members with debit cards.

A legitimate call from our Fraud Department will only ask if you performed a certain transaction.
If unsure, hang up immediately and call us directly at (315) 671-4000 to verify the legitimacy of the call or text you received.
Your security is our priority. We've recently seen an increase in fraudulent calls and text messages to members with debit cards.

A legitimate call from our Fraud Department will only ask if you performed a certain transaction.
If unsure, hang up immediately and call us directly at (315) 671-4000 to verify the legitimacy of the call or text you received.

The Benefits & Risks of Peer-to-Peer Payment Apps

Peer-to-peer (P2P) payment apps like Zelle®, Venmo®, Cash App®, and PayPal® have become a routine part of everyday money management. From splitting a dinner bill to paying a babysitter or sending a quick gift, these apps make it easy to move money in just a few taps. That convenience is a [...]

2026-02-18T10:59:03-04:00February 18th, 2026|Categories: Digital Wallet, Education, Fraud Prevention, Kids, Shopping|

Latest Scam Trend: Money Mules

By Becky Ross, Head of Marketing, Carefull Scammers are always looking for new ways to move stolen money. One of the fastest-growing tactics is recruiting everyday people to help – often without them even realizing it. Money mules are people who transfer or move money on behalf of someone else, often without realizing [...]

2025-12-18T11:12:30-04:00December 18th, 2025|Categories: Education, Fraud Prevention, Uncategorized|Tags: , , , |

12 Days of Holiday Tips

The holiday season is here, and with it comes a wonderful mix of joy, celebration, and time spent with friends and family. It’s the stretch of the year filled with traditions, travel, shopping, and more than a few calendar reminders. But between the excitement and the busy schedules, it's also [...]

Online Shopping: Keep Hackers on the Naughty List

The holiday season is here, and that means sales, deals, and online shopping sprees galore. In search of holiday gifts, millions of shoppers head online to find the perfect gifts at unbeatable prices. But while you’re checking names off your list, cybercriminals are checking theirs too - and they’re hoping to snag your personal [...]

A Payment Scam Story of Swindled Swifties

Lisa, Britney and Carla call themselves the "Sister Swifties." They created that nickname years ago, before Taylor Swift's Eras Tour was even a glimmer in their eyes. Naturally, from the moment the tour was announced, they tried desperately to get tickets. The Sister Swifties were sadly left empty-handed when the shows sold out in seconds, [...]

2023-11-13T16:11:51-04:00November 16th, 2023|Categories: Fraud Prevention|Tags: , , |

Don’t Fall for These Text Scams

Millions of people fall victim to identity theft every year. The best way to protect yourself is to understand how popular scams work. However, once you become comfortable identifying them, fraudsters change it up and move to new methods. A new trend emerging involves fraudsters piggybacking off legitimate text alerts from financial institutions. These [...]

2023-05-25T09:42:55-04:00May 25th, 2023|Categories: Fraud Prevention|Tags: , , , , |

5 Ways to Prevent Child Identity Theft

You might think that children with no digital presence or credit are safe from scammers. Sadly, you’d be wrong. According to a study from Javelin Strategy and Research, last year, more than a million children were victims of child identity theft. A vast majority of the victims were under eight years old. What makes this [...]

Scams to Watch For During the Holidays

The holiday season presents a prime opportunity for identity thieves to steal personal financial information. Why? Because people are busy, they're shopping a lot, and it's a prime opportunity to prey on that. According to the IRS, besides stealing money, criminals can even use your stolen information to file fraudulent tax returns. Typically, scammers [...]

Typosquatting: The Newest Scam

What is Typosquatting? The newest cybercrime to watch out for is typosquatting. It's also called URL hijacking. It's when hackers buy domain names that are just slightly misspelled from their real counterparts. Fraudsters build a completely fake website under the domain name they bought, tricking unsuspecting visitors into giving up sensitive information. Visitors end up [...]

Your Guide to a Credit Freeze

How to Freeze and Unfreeze Your Credit You've likely heard about something called a credit freeze in the last few years. Essentially, it’s a way to lock your credit report so that no one can access it. That means legitimate creditors and fraudsters alike. While putting your credit on ice has been free under federal [...]

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