As of 9/23/26
12:00 PM EST
Final Update

• Bill Pay payments scheduled to process during the outage have now posted to members’ accounts.
• If you are having issues logging into the mobile app, please uninstall and reinstall the app. You will need to manually enter your login information and reset Face ID.

 

We are so pleased to say that this is the final update.  All systems, processes, transactions, products and reports are fully functioning! 🎉

We know the recent service outage was frustrating and inconvenient, and we truly appreciate the patience, understanding, and support you showed us throughout it.

Our team worked hard to restore services, and we’re grateful for your continued trust.

Thank you for sticking with us and for being part of the Money FCU family. We appreciate you more than you know! 🫶

XOXO, Your Money FCU Team

 

As of 9/22/26
9:00 AM EST

The system is still catching up on transactions that occurred during the outage. When viewing your accounts, be advised that the system is still processing transactions and may not reflect an accurate balance.

Mobile App: Please uninstall and reinstall the app. Log in manually and not with Face ID, for the first time. After that, you can set up Face ID to use for future logins.

Next to be completed:
• Posting of Bill Pay payments that were scheduled to process during the outage

What is working:
• Access to accounts via Home Banking & the Money FCU Mobile App has been restored
• Debit Card connectivity has been restored
• Automatic deposits and payments are posting
• Debit Card transactions are posting
• Mobile deposit

 

As of 9/21/26
10:45 AM EST

Full details of what is currently working.

Please note: When viewing your accounts, be advised that the system is still processing transactions and may not reflect an accurate balance.   What is working: Access to accounts via Home Banking & the Money FCU Mobile App has been restored Debit Card connectivity has been restored Automatic deposits and payments are posting Debit Card transactions are posting Mobile deposit Next to be completed: Posting of Bill Pay payments that were scheduled to process during the outage Money FCU loan payments from an outside institution have been delayed Things to consider: As you are checking your account balance, focus on transactions beginning 9/15/26 to today, confirming that all transactions you have performed have posted properly. If your Money FCU loan payment is initiated by the Credit Union and taken from an outside institution, the payment is in process, but posting has been delayed. Similarly, if Money FCU sends funds out of your account to an outside institution or brings funds into your Money FCU account from an outside institution, those transfers are in process, but posting is delayed. Bill Pay items that were scheduled to pay during the outage have yet to be deducted from your account at Money FCU. However, the payments were sent as scheduled, so check with any recipient to verify receipt. As you review your account transactions, do not be concerned if your loan shows past due or if your checking account is negative. Please remember that there are still transactions that need to post to your account. The system is playing catch-up. We will continue to monitor to ensure account transactions are running smoothly, as well as continue to give you, our members, updates as this process continues.

 

As of 9/20/2026
5:30 PM EST

At this time:

• Access to accounts via Home Banking & the Money FCU Mobile App have been restored.
• Debit Card connectivity has been restored.
• Automatic deposits and payments are posting.
• Debit Card transactions are posting.

Next to be completed:

• Posting of Bill Pay payments that were scheduled to process during the outage
• If Money FCU initiates your loan payment from an outside institution, payment may be delayed

Please Note: Some members may be able to log in to their account via Home Banking and the mobile app. However, be advised that the system is still processing transactions and may not reflect an accurate balance at this time.

If your Money FCU loan payment is initiated by the Credit Union, taken from an outside institution, the payment is in process, but posting has been delayed. Similarly, if Money FCU sends funds out of your account to an outside institution or brings funds into your Money FCU account from an outside institution, those transfers are in process, but posting is delayed.

Bill pay items that were scheduled to pay during the outage have yet to be posted to your account at Money FCU. We did have a staff member confirm a payment was received at another institution.

Staff have also confirmed that mobile deposit is working properly.

As you review your account transactions, do not be concerned if your loan shows past due or if your checking account is negative. Please remember that there are still transactions that need to post to your account.

The Credit Union staff will be available Monday – Friday, 9 AM – 4 PM, in person, by phone, text, chat, and email to answer any remaining questions. Staff will also have the ability to see member accounts and confirm transactions.

 

As of 9/20/26
10:00 AM EST

Since 09/19/26 @ 1:45 PM, the Credit Union has been experiencing intermittent connectivity to the core processor. Thus far, we have been able to post debits and credits to member accounts and process all transactions done in-person at our branch, from 09/15/26 (after the outage) to 09/18/26.

Throughout the connectivity issues, we have continued to work with restoration teams to bring systems back to full functionality. We are still awaiting an ETA for mobile banking.

Currently, debit cards are only working if there were sufficient funds to cover purchases in the account at the time the outage occurred (about 10 AM on 9/15/2026). We are working on restoring full card access now.

We are sincerely grateful for your patience and understanding. We share in your frustration and are working tirelessly to get all services operational ASAP.

Services Currently Affected:
• Access to accounts via Home Banking or the Money FCU Mobile App
• Debit Cards (limited)

 

As of 9/19/26
11:30 AM EST

The Credit Union’s connection to the core banking system has been restored.

What is Working:

• Transactions are being posted to accounts and will be completed within the next 1-2 hours.
• Shared Service Center access
• Debit Cards (until all transactions have been posted, access may be limited)

Services Still Affected:

• Access to accounts via Home Banking or the Money FCU Mobile App

We are also working on member access to our digital banking products. We do not currently have an ETA for when this access will be restored but we will continue to post updates throughout the weekend.

We are so very appreciative of your continued support and patience. Thank You!

 

As of 9/19/26
10:25 AM EST

To clarify:

Although the system has been restored for the credit union to access, online banking and other digital products are still unavailable. We are working with the restoration teams now to process all transactions that occurred during the outage. Access is still limited.

We will let members know when they can access Home Banking, the Money FCU mobile app, and use services at shared branches.

 

As of 9/19/26
9:00 AM EST

The credit union’s connection to the core banking system has been restored. We are currently in the process of completing the necessary steps that will allow the digital banking products to become available to you. We do not have an ETA for when this will happen, but we will continue to post updates throughout the weekend.

Staff is available today, 9/19/26, from 9 AM – 12 PM by phone, text, chat, and email.

Note: You may still use your debit card for purchases and to withdraw cash from ATMs.

 

As of 9/18/26
2:50 PM EST

As of this moment, the core system provider is still indicating that all credit unions on their system will be restored today. Should this timeframe not be met, the credit union will continue to post updates and send emails to our members throughout the weekend.

On behalf of our Board of Directors, management team, and employees, thank you for your patience, trust, and continued membership. We remain committed to safeguarding your accounts and delivering the reliable service you expect from Money FCU.

 

As of 9/18/26
9:30 AM EST

The most recent update we received from our core system provider stated that efforts had continued through the night, giving us an updated restoration ETA of this afternoon.

Once our core system provider completes the restoration process, the credit union staff will have access to account information. Access to digital banking products (i.e., Home Banking and the mobile app) will remain unavailable while our provider verifies the functionality of the system. Once the verification process has been completed, online services will resume.

This unprecedented event did not just happen to Money FCU. Our core system provider has around 300 credit unions as customers, and all were affected by this outage. Progress may seem slow, but the provider wants to ensure that all data has been preserved when restoring the core systems.

We want to reiterate that all member account information and data is safe. This was a hardware failure, not a data breach or cyberattack.

Our staff has been working diligently to listen to and answer your questions and concerns. We share in your frustration and appreciate the patience and understanding our membership has shown us while work continues toward a full restoration of our services.

 

As of 9/17/26
3:45 PM EST

We’ve received an update that access to our core system may be restored within the next 18 to 24 hours. While this timeframe is not guaranteed, we wanted to share it with you because it’s encouraging to know that progress is being made.

Once our core system provider completes the restoration process, the credit union will have access to account information. Access to digital banking products (i.e., Home Banking and the mobile app) will remain unavailable. Once all credit unions have been restored on the core system, the focus of our core system provider will then shift to bringing back up the digital products.

Our dedicated staff is still here to answer questions and assist our members as best as they can. We truly appreciate your patience and understanding as we work through this situation and will continue to keep you updated as we learn more.

P.S. Thank you for the love and support we have received from our members!

 

As of 9/17/26
2:00 PM EST

The latest update is that the restoration process of essential systems by our core system provider is still underway. We understand this progress seems slow, but be assured that the technical teams are working to make sure that everything is restored properly.

We are sharing all information as we receive it from our core system provider. If there is any additional information to share, we will post it here, as an email sent to you, as well as on our social media.

 

As of 9/16/26
9:20 PM EST

__________________________________________________

What Happened?

Our core banking provider experienced a significant infrastructure failure at the data center that hosts their systems. The issue was caused by equipment damage following a cooling system failure at the facility.

While this has affected the availability of certain services, the recovery effort is focused on preserving the integrity of member account information. In other words, the priority is making sure your account information is correct when systems are restored.

Where Things Stand Today

Restoration will occur in phases, with systems being carefully brought back online and validated before service is restored. While progress is being made, our core banking provider has advised that recovery efforts will continue and that they do not yet have a confirmed timeframe for our full restoration.

__________________________________________________

Questions You May Have

Is my money safe?
Yes.

There is no indication that member funds have been lost or compromised. The recovery efforts underway are specifically designed to protect the accuracy of account information and transactions.

Is my personal information secure?
Yes.

Our core banking system provider has confirmed there has been no data breach and no unauthorized access to member information. The disruption was caused by a data center infrastructure failure and not by unauthorized access to systems or member data.

Can I still use my debit card?
Yes.

You can still use your debit card for purchases and to withdraw money from an ATM.

What about my direct deposit?
Although system access has been affected, there is currently no indication that incoming deposits have been lost. The recovery process is focused on ensuring all transactions and account records are restored accurately.

Why is restoration taking so long?
Our core banking system provider is taking a careful approach to ensure account information is accurate before each system is returned to service. While we all want services restored as quickly as possible, protecting the integrity of member accounts is the top priority.

What services are affected by this outage?
Access to accounts via online banking and our mobile app is not available during this outage. Credit Union staff do not have access to account information during this outage.

How will this affect ACH Originations?
If you have a transfer or payment set up directly with Money FCU, these transactions will process once our systems are restored.

For members using BillPay:
Any transactions that were scheduled prior to the outage (9/15/26) will process.

For members with automatic payments coming out of the Credit Union:
If you have set up an automatic payment with another institution to come out of your Money FCU account, the payment will post to that other institution’s account. For example, you have a store credit card, and you went to their online account and set up a payment to be made from your credit union account, you will see the payment post to that store credit card account. Once our systems are restored, that payment will debit your Money FCU account.