COVID-19 Updates

WHEN YOU COME TO THE CREDIT UNION

Masks are required for entry
Bring your ID
If we are at maximum capacity when you arrive, we will ask you to wait in the hallway until someone leaves
Only the person(s) required to perform the transaction may enter the lobby
The lobby has been reconfigured to allow for proper social distancing – please follow the signs and floor markings

Thank you for your cooperation and patience as we all adjust to the new way of doing business.

You may continue to use all of our convenient services that allow you to handle your banking from a distance, but we have missed seeing your faces!

HOW TO CONTACT US

Call: 9am-4pm M-F | (315) 671-4000

Chat: 9am-4pm M-F | Click the Live Chat icon in the lower right corner

Secure Email: You can email us securely through your online banking account. After you’re logged in, click “Contact Us” in the upper right corner.

General Email: You may send general questions to [email protected] **Do not send sensitive information (account numbers, SSN, DOB, loan numbers, etc.) to this email address.** Please use our secure chat or the message center in online banking for account-specific matters.

Text Support: 9am-4pm M-F | Text (315) 401-7078.

HOW TO ACCESS YOUR ACCOUNT

Online Banking
Accessing your account online is the best way to review transactions, make transfers, and check your balance. If you are locked out or need help enrolling your account, please call or chat with us. Click here to access Money FCU’s online banking.

Mobile Banking
Download Money FCU’s official app for your Apple or Android devices. Log in with the same information you use for online banking. Within the app, you can:

Deposit a check (ask us to turn this on for your account)
View transaction history
Transfer money
Find an ATM
Send a message

Bill Pay
Log into your online banking account and click the Bill Pay tab. You can enroll at the next screen. Once you’re enrolled, you can do any of the following.

Pay your bills – many merchants are set up to receive your payments electronically
Transfer money – you can make a transfer to another account if you know the routing and account number. Click the “Transfers” tab once you’re in the Bill Pay platform.
Pay A Person – you can do this with or without their account information.

HOW TO GET CASH

If you have a debit card, you can get cash! Don’t know your PIN? Call or chat with us!

Surcharge-free ATMs
You have access to over 55,000 ATM locations nationwide. Find an ATM near you on our website, or in our mobile app under “ATM and Branch Locator.” *If the ATM displays that you will be charged a fee, accept it and finish your transaction. You will not be charged.

Cash Back at Checkout
Some places may be limiting their cash back options during this time, but if it’s available, you can choose the amount of cash back you want to add to your purchase total. You will need to choose “DEBIT” and enter your 4-digit PIN for this option.

Nationwide Shared Branches (mainly those with drive-through access)
Shared Branches are a network of 5,600 credit unions throughout the country that allow you to conduct transactions at their branches just as if you were at Money FCU. Find a Shared Branch near you on our website or in the mobile app under “ATM and Branch Locator”. Simply type in your zip code to locate a branch near you. You will need a photo ID and your member number in order to transact on your account at these locations.

HOW TO MAKE A DEPOSIT

Mobile Deposit
The easiest way to deposit a check without leaving your home! You can deposit a check with your smartphone or tablet. Call or chat with us to see if your account is enrolled for this feature.

Mail it to Us
While this isn’t the quickest way to get us a deposit, it still works! Make sure you endorse the back of your check and mail it to:

Money Federal Credit Union
100 Madison St
Syracuse, NY 13202

HOW TO PAY YOUR LOAN

Online
Use our online banking service to pay your loan out of any other bank account. Log in or enroll here, then follow the steps below.

Click the “Transfers” tab
Under the “Transfer From” box, drop down to “Other Financial Institution (Loan Payment)”
Under the “Transfer To” box, drop down to the loan you want to pay
Enter the amount you want to pay then click “Continue”
Click “Yes” to proceed to the payment site
Add a payment method of either a debit card (for a fee) or the routing and account number of your other bank account (no fee)

Bill Pay at Your Other Bank
Set up Money FCU as a merchant in bill pay at your other bank. Make sure to reference your account number and loan number. Please note that your bill pay provider will not process these electronically, and you should check the estimated delivery date before submitting it.

Mail Us a Payment
While this isn’t the quickest way to get us a payment, it still works! Make sure to include your account number and loan number on the memo line of the check.

Money Federal Credit Union
100 Madison St
Syracuse, NY 13202

Call Us
We are able to process a payment over the phone with a debit or credit card. Please call (315) 671-4000, Monday-Friday, 9am-4pm.

Having Trouble Paying Your Loan?
We are here to help. Please contact us to find out what your options are during this difficult time.

Money FCU Loans: (315) 671-4000
Mortgages: 1-800-342-4998 | option #5
Student Loans (UAS): 1-800-723-2210
Personal Credit Card: 866-234-4691
Business Credit Card: 866-552-8855

OTHER REMOTE SERVICES

E-Signature
We offer the ability to e-sign most of our documents! This means you don’t need to leave the safety of your home in order to conduct business. Some of the services we can offer remotely are: