Conveniently connect with us via phone, email, or chat. We’re here to help you no matter what you need.

AXA Towers – Lobby Level
100 Madison St
Syracuse, NY 13202

Phone (315) 671-4000

Fax (315) 671-4030

Email [email protected]

Live Support: Text (315) 401-7078

Hours of Operation*

Monday        9:00 AM – 4:00 PM
Tuesday        9:00 AM – 4:00 PM
Wednesday  9:00 AM – 4:00 PM
Thursday      9:00 AM – 4:00 PM
Friday            9:00 AM – 4:00 PM

We offer deposit slot next to the ATM.

*Holidays may affect these hours. Please look for an alert at the top of the web page for special hours around holidays.

Office Location

We are located in downtown Syracuse in the lobby-level, glass concourse between AXA Tower 1 and 2. You can find parking on any of the surrounding streets, or the garage underneath the towers. There are two entrances to the garage, on Harrison St. and Montgomery St. We will reimburse you for parking if you use the garage underneath the Towers and bring your ticket with you.

Credit Union Shared Branches

Your MONEY FCU accounts can be accessed at over 5,500 credit unions in Central New York and throughout the U.S. Deposits or withdrawals can be completed through a teller at any shared branch location. Come to our branch or use a convenient shared branch. The choice is up to you. This video has more information.

Your member number and a valid photo ID allows you to make transactions at these locations. Use the branch locator below to find one, or download MONEY FCU’s app to find ATM and shared branch locations on the go!

Some Shared Branches currently have limited access due to COVID-19. Please contact the location directly before visiting. Please visit our COVID19 Updates page for information on how we will continue to serve you.

OwnersChoice Mortgages:
[email protected]
Local: (315) 437-8614
Toll-Free: 800-342-4998


Report Lost/Stolen Debit MasterCard:

During Credit Union business hours:
(315) 671-4000

After hours or on weekends/holidays:

Report Lost/Stolen VISA Credit Card:

Consumer Cards: 1-800-558-3424
Business Cards: 1-866-552-8855


Supervisory Committee:

Chairperson, Supervisory Committee
MONEY Federal Credit Union
100 Madison Street
Syracuse, NY 13202

[email protected]

**The Supervisory Committee does NOT handle account inquiries. Please direct any account inquiries or issues to the Credit Union at (315) 671-4000, or send an email through the secure message center within your online banking account.

You are now exiting the page.

External Link Disclosure – By accessing the link below you will be leaving the Credit Union web site and entering a web site hosted by another party. We encourage you to read and evaluate the privacy and security policies on the site you are entering, which may be different than those of the Credit Union.

We’re on social media!