In observance of Memorial Day, our office will be CLOSING AT 3PM on Friday, May 25 and CLOSED Monday, May 28.


Connect with someone from our team on the phone, by email, or chat! We’re ready and waiting to help with whatever you may need.

AXA Towers – Lobby Level
100 Madison St
Syracuse, NY 13202

Phone (315) 671-4000

Fax (315) 671-4030

Email [email protected]

Live Text Support (315) 401-7078

Hours of Operation
Monday        9:00 AM – 4:00 PM
Tuesday        9:00 AM – 4:00 PM
Wednesday  9:00 AM – 4:00 PM
Thursday      9:00 AM – 4:00 PM
Friday            9:00 AM – 4:00 PM

We offer an After Hours Deposit in the slot next to the ATM.

Office Location

We are located in downtown Syracuse in the lobby-level, glass concourse between AXA Tower 1 and 2. You can find parking on any of the surrounding streets, or the garage underneath the towers. There are two entrances to the garage, on Harrison St. and Montgomery St. We will reimburse you for parking if you use the garage.

Credit Union Shared Branches

There are over 5,500 credit unions across the country and in Central New York where you can access your MONEY FCU account. You can use shared branches to make deposits and withdrawals to your MONEY FCU account with a teller. That means you don’t have to come to our branch if it’s not convenient. Watch this video to find out more information on using shared branches.

You will need your member number and a valid photo ID to make transactions at these locations. Use the branch locator below to find one, or download MONEY FCU’s app to find ATM and Shared Branch locations on the go!

Telephone Transaction Line:

Local: (315) 671-5020
Toll-Free: 1-888-388-5828


OwnersChoice Mortgages:
[email protected]
Local: (315) 437-8614
Toll-Free: 800-342-4998


Report Lost/Stolen Debit MasterCard:

During Credit Union business hours:
(315) 671-4000

After hours or on weekends/holidays:

Report Lost/Stolen VISA Credit Card:

Consumer Cards: 1-800-558-3424
Business Cards: 1-866-552-8855


Supervisory Committee:

Chairperson, Supervisory Committee
MONEY Federal Credit Union
100 Madison Street
Syracuse, NY 13202

[email protected]

**The Supervisory Committee does NOT handle account inquiries. Please direct any account inquiries or issues to the Credit Union at (315) 671-4000, or send an email through the secure message center within your online banking account.

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